Shipping policy
Overview
All Bit Overdressed products are produced to order through our fulfilment partners.
This allows us to produce garments more intentionally while reducing unnecessary overproduction and excess inventory.
Orders are typically processed within a few business days before dispatch.
Processing Times
Most orders are processed within:
- 2–5 business days
During busier periods, launches or seasonal demand, processing times may occasionally be slightly longer.
Orders are not shipped on weekends or public holidays.
Estimated Delivery Times
Estimated delivery times after dispatch:
United Kingdom
3–7 business days
Europe
5–10 business days
International
7–14 business days
Delivery times are estimates only and may vary depending on:
- destination country
- customs processing
- local delivery networks
- seasonal demand
- operational carrier delays
Tracking Information
Once your order has been dispatched, you will receive tracking information via email where available.
Please allow some time for tracking updates to appear after dispatch confirmation.
Customs, Duties & Import Charges
International orders may be subject to:
- customs fees
- import duties
- local taxes
These charges are determined by your local customs authority and are the responsibility of the customer.
Bit Overdressed is not responsible for customs delays or additional import charges applied after shipment.
Shipping Delays
While we always aim to deliver orders promptly, delays can occasionally occur due to:
- courier disruptions
- customs processing
- weather conditions
- public holidays
- operational or global logistics issues
We appreciate your patience in broadly unpredictable situations.
Incorrect Addresses
Please ensure your shipping information is accurate before placing your order.
Bit Overdressed cannot be held responsible for orders shipped to incorrectly entered addresses provided at checkout.
If you notice an error in your shipping details, please contact us as soon as possible at:
support@bitoverdressed.com
While we will do our best to help, changes may not always be possible once production or dispatch has begun.
Lost or Damaged Orders
If your order arrives damaged or appears lost in transit, please contact us at:
support@bitoverdressed.com
Please include:
- your order number
- a description of the issue
- supporting photographs where relevant
We’ll review the situation and work toward a reasonable resolution as quickly as possible.
Operational Notes
Most orders move through the system without issue and are processed with broadly positive intentions.